m1bet Privacy Policy
Here is a full description of how your personal information is collected, stored, and protected on the m1bet platform.
m1bet ("we", "our", or "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy ("policy") explains how we collect, use, share, and protect your personal information. By using the m1bet.cam website or creating an account, you are agreeing to the terms of this privacy policy.
We treat your privacy with the highest importance. We are committed to keeping your information secure using SSL encryption and modern data protection technology. Please read this policy carefully. If you have any questions, contact us.
What Information We Collect
Registration Information
When creating an account, we collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- Preferred currency (BDT)
- Username and password
Financial Information
Information required for deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay mobile number
- Transaction history and amounts
- Deposit and withdrawal dates
- Wallet balance and bonus information
We never store your full bank PIN or password.
Technical Information
Information collected automatically while you use the site:
- IP address and device type
- Browser and operating system information
- Cookie and session data
- Page visits and click patterns
- Login time and session duration
Identity Verification Information (KYC)
For security and fraud prevention purposes:
- National ID card (NID) or passport copy
- Selfie or live photo
- Proof of address (utility bill, etc.)
KYC documents are used solely for the purpose of identity verification.
How We Use Information
m1bet uses your personal information for the following purposes:
- Registering and managing your account
- Processing deposits and withdrawals
- Activating bonuses and promotions
- Displaying gaming history and statistics
- Verifying identity and confirming age (21+)
- Preventing fraud and money laundering
- Providing 24/7 Bengali live chat support
- Ensuring platform security
- Enforcing responsible gaming policies
- Diagnosing and resolving technical issues
- Meeting legal and regulatory obligations
- Improving service quality and introducing new features
Cookies and Tracking Technology
Essential Cookies
These cookies are necessary for the core functionality of the site. They are used to maintain login sessions, store security tokens, and remember your account's basic settings. Without these cookies, the site cannot function properly.
Analytics Cookies
These cookies help us understand how users are using the site. By collecting page view, click, and session data, we improve the quality of our service. Data is processed anonymously.
Preference Cookies
These cookies are used to remember your personal preferences such as language settings, display options, and gaming preferences. They help make your experience more personalised.
Cookie Controls
You can control cookies by changing your browser settings. However, disabling essential cookies will prevent you from using many features of the site. We do not use third-party advertising cookies.
Information Sharing and Disclosure
m1bet does not sell or rent your personal information to third parties for commercial purposes. Information may be shared in the following limited circumstances:
- Payment processors: Limited information required to complete bKash, Nagad, Rocket, and Upay transactions.
- Technology service providers: Technology partners for platform operations, who adhere to our privacy standards.
- Fraud prevention services: Verification agencies to ensure account security.
- Legal obligations: Providing information upon a court order or a lawful request from a relevant authority.
- Business changes: In the event of an acquisition or merger, users will be notified in advance.
- With your consent: For a specific purpose when you have given explicit permission.
Data Security Measures
Encryption and Technical Protection
m1bet uses industry-standard technology to protect your information:
- SSL/TLS encryption — on all data transmissions
- AES-256 encryption — on stored sensitive data
- Two-Factor Authentication
- Secure server infrastructure
- Regular security audits and testing
Access Controls
Access to your information is strictly controlled:
- Only authorised staff can access your information
- Minimum necessary access policy is followed
- All access logs are recorded and monitored
- Staff are bound by confidentiality agreements
- Regular security training
Security Breach Notification
If a security breach occurs for any reason and it may put your information at risk, we will notify you as quickly as possible in accordance with applicable law. We will provide full details about the nature of the incident, the information affected, and the steps taken. This notification will be sent to your registered email address.
Data Retention Period
We follow the retention policy below for different types of information:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account information | For as long as the account is active + 5 years | Legal and regulatory requirements |
| Financial transaction records | 7 years | Financial auditing and compliance |
| KYC documents | 5 years after account closure | Fraud prevention |
| Gaming history | 3 years | Dispute resolution and responsible gaming |
| Support conversations | 2 years | Service quality improvement |
| Logs and technical data | 12 months | Security and troubleshooting |
Your Rights and Options
Right to Access Information
You have the right to receive a copy of the information we hold about you. We will provide the information within 30 days of receiving the request.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction. Updates can be made through your account profile or with the help of support.
Right to Delete Information
In certain circumstances you can request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
Right to Object to Processing
You have the right to object to certain types of processing of your information, particularly where it is used for marketing purposes.
Right to Data Portability
You can request to receive your information in a structured, common format that can be used on another platform.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted, such as during a dispute about the accuracy of the data.
How to Exercise Your Rights
To exercise any of the above rights, contact us at: [email protected] — send the request from your registered email and clearly state which right you wish to exercise. We will respond within 30 days. In complex cases, this timeframe may be extended to a maximum of 60 days.
Protection of Minors
m1bet is for persons aged 21 and above only. We do not knowingly collect personal information from any minor. Age verification is mandatory at registration, and proof of age is required during the KYC process.
If we become aware that a minor's information has been collected by mistake, we will immediately close that account and securely delete all associated data. If parents or guardians have concerns about their child's account, please contact us at [email protected].
Policy Changes and Updates
m1bet may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the policy will be revised. For significant changes, we will send a notification to your registered email.
If you continue to use the site after any changes, you will be considered to have agreed to the updated policy. We therefore recommend reviewing this page regularly. If you do not agree to any changes, please contact support to close your account.
Contact Us
If you have any questions, comments, or concerns about this privacy policy, please contact our privacy team:
24/7 live chat support is available in Bengali — start a chat from any page on the site.
Emails are typically responded to within 24–48 hours. For urgent matters, please use live chat.
Related Policies
To learn about our other policies, please visit the pages below: